Freelancer profile translated to English.

Description

My role is to find and exploit user feedback that will help you better understand their expectations in order to improve your product or service

Having worked for companies of very different sizes and sectors, I am used to working in a fast-paced environment that requires rapid learning, adaptation and resilience.

APPROACH

I propose a multi-point approach:

- I re-contextualize your need in order to better understand the expectations and objectives

- I create an adapted research plan (needs, objectives, research method, quota, etc.)

- I keep you regularly informed (frequency to be determined) of the progress of the project

- I return the results obtained by providing you with actionable recommendations.

Very comfortable in English, as in French, I will be able to return the results of my research, popularize the data, and make it intelligible to all.

METHODS

I am very comfortable with qualitative and quantitative methods in person or remotely, moderated or unmoderated: (Usability tests, Interviews and focus groups, Questionnaire / Survey..)

Languages

French
Native or bilingual
English
Native or bilingual

Workplace preferences

Remote only

Primarily works remotely

Sonepar
UX Researcher
ENERGY AND UTILITIES
August 2023 - August 2025 (2 years)
Paris, France
8% conversion rate on strategic product pages by identifying performance issues using usability testing and prototype testing.

Directed 8 studies on search and post-order journeys, highlighting key areas for improvement.

Unified online order tracking system for all subsidiaries → 25% reduction in support calls.

Persona project for large installers in North America → 12% increase in sales in 6 months.

Creation of a Jira research repository → 30% acceleration of design cycles.
User Testing User Research Prototype Qualitative research Quantitative research
Sisley
UX Researcher
FASHION AND COSMETICS
March 2023 - July 2023 (4 months)
Paris, France
First UX researcher within the digital team, structured research practices.

Six studies conducted in France, the UK and the US identified cultural differences in purchasing funnels
through qualitative interviews and surveys.

UX deliverables database adopted by more than 12 team members → + 35% research usage in two months.
Qualitative research Quantitative research User research User Research
Accor
UX Researcher (mixed method)
HOSPITALITY
May 2022 - Today (4 years and 1 month)
Paris, France
More than 10 studies (quantitative/qualitative) with more than 1,500 survey respondents and more than 50 interviews.

Identification of regional differences in service perception → customer journey personalized by region.

Redesign of internal tools after usability testing → 20% efficiency improvement.
UX Research Quantitative studies Qualitative studies SurveyMonkey Usability Testing