Freelancer profile translated to English.

Description

B2C Lead Qualification Officer and independent customer service assistant, I support French companies in managing and valuing their incoming contacts.

My role is to intervene from the first contact with individuals to qualify requests, identify real opportunities, and relieve sales or operational teams.

Sales / Leads Department:

• Qualification of incoming leads (forms, calls, emails)

• Calls to individuals who have made a request

• Identification of needs, level of interest, and timeline

• Scheduling sales appointments

• Prospect follow-up

Customer Service Department:

• Management of incoming calls

• Responses to customer emails and messages

• Taking messages and customer follow-up

• Improving customer experience

Serious, comfortable on the phone, and organized, I represent your company in a professional and human way.

Objective: to save you time, improve your conversion rate, and no longer lose qualified contacts.

Languages

French
Native or bilingual

Workplace preferences

Can work on-site

Paris (up to 50km)

Service Médical de l'Assurance Maladie (DRSM)
Advisor
September 2024 - November 2024 (2 months)
• - Management of incoming calls and redirection of policyholders to appropriate departments if necessary
• - Back-office: processing of level 1 requests
Closers Group
Setter/Closer
February 2025 - June 2025 (4 months)
-Qualification of prospects and appointment setting -In-depth analysis of customer needs -Closing and CRM follow-up
URSSAF
Advisor
January 2021 - December 2021 (11 months)
-Telephone reception of PAJEMPLOI and CESU subscribers
-Simple information provision
-courtesy and friendliness