Freelancer profile translated to English.

Description

Need to structure your operations, take a breath on managing your customer service, or oversee outsourcing projects? I'm here to save you time and bring you peace of mind every day.

With my experience as an Operational Activity Director (DOA), I position myself as your operational right-hand. My goal is simple: simplify your management so you can focus on your core business while I take care of the rest.

Specifically, I support you on three main pillars:

- Operational optimization: I analyze the existing situation, create missing processes, and streamline your tools to make your daily life more efficient.

- Customer service & customer relations: I ensure a level of excellence, monitor satisfaction, and manage the performance of your support teams.

- Outsourcing (BPO): from finding service providers to onboarding, through daily follow-up and objective achievement, I ensure the transition is seamless for you.

Whether for a one-time assignment, a regular need, or long-term support, I adapt to your pace and your goals with rigor and autonomy.

Let's discuss your current priorities and how I can free up your mind!

Industry field of expertise

Languages

French
Fluent

Workplace preferences

Remote only

Primarily works remotely

RTA CALL
Telephone prospecting and commercial follow-up
February 2019 - March 2021 (2 years and 1 month)
Tananarive, Madagascar
Agent for appointment setting in B2C and B2B for energy campaigns.
Managing the client's calendar to schedule obtained appointments.
Telephone prospecting Calendar and schedule management Writing Office tools Communication strategy
Entreprise Individuelle " T-Call Assist "
Founder
September 2025 - Today (9 months)
Service provision in customer relations: outsourcing / campaign setup and management / technical and IT support ...
Administrative outsourcing Process implementation Administrative assistance Training B2B prospecting
SARLU OELCOM GROUPE MADAGASCAR
Operational Activity Director and Executive Assistant
February 2023 - Today (3 years and 4 months)
• Supervision of operations and strategic steering.
• Management of a team of over 30 employees
• Steering of operational strategy and monitoring of performance indicators
• Management of agenda, mail, and internal and external communications
• Administrative, payroll, budget management, and meeting organization
Payroll management Project management Team management Recruitment Administrative assistance