About Ana-Maria
English
Native or bilingual
Spanish
Conversational
Romanian
Native or bilingual
Experience
- Institute for Social ValueDirector of Operations (SLT)CIVIC AND SOCIAL ORGANIZATIONSJanuary 2025 - January 2026 (1 year)London, UKDesigned and delivered a business-critical Operations transformation across Business Development (BD), Client Success (CS) and Governance at SLT level, restoring alignment and establishing the operating model required for consistent, scalable delivery• Mapped and introduced a clear end-to-end business workflow across lead → client → onboarding → live → ongoing management → renewal/retention• Defined sequencing, ownership, and handovers across BD and CS• Restructured Operations to support the business and the new BD-CS workflow• Led cross-functional programme across BD, CS, Operations and Governance• Introduced CRM structure, streamlined IT systems and implemented AI-enabled workflows• Established clear accountability, reduced friction and improved day-to-day collaboration• Enabled consistent, coherent and repeatable delivery across parallel workstreams• Improved client experience and employee satisfaction by fixing delivery and workflow clarity• Created system stability, enabling the CEO to step out of day-to-day coordination
- Institute for Social ValueGovernance AdvisorCIVIC AND SOCIAL ORGANIZATIONSAugust 2024 - December 2024 (4 months)London, UKFocused on governance structures and operating models to support business performance, decision-making and organisational clarity.• Designed governance frameworks to strengthen accountability and decision-making across SLT and Operations• Established risk management and oversight structures• Introduced financial reporting and forecasting• Initiated design of the membership lifecycle framework aligning strategy, delivery and retention• Enabled cross-functional knowledge continuity
- AMIOperations AdvisorCONSULTING AND AUDITSMarch 2020 - August 2024 (4 years and 5 months)Barcelona, SpainWorked across UK and US organisations at different stages, delivering transformation: from building Operations from scratch, to fixing fragmented or failing setups where workflows, ownership and execution had broken down.• Built and stabilised Operations functions where none existed, introducing structure, ownership and ways of working• Fixed early-stage or non-functioning setups by clarifying workflows, roles and handovers• Reworked existing Operations that were not delivering, aligning structure with how the business actually runs• Brought failing delivery back under control by restoring clarity, sequencing and accountability• Aligned day-to-day execution with business objectives to improve consistency, scalability and performance
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Education
- Bachelor of LawsUniversity of Law2006
- Diploma, Programmer AnalystCollege for Computer Sciences, Mathematics & Physics2002