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Anakeer M.AM

Anakeer M.

Customer Service and After-Sales Representative EN/NL/FR

€180/day
Cayenne, GF
3-7 years

Average response time: 1 hour

Freelancer profile translated to English.
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About Anakeer

🎯 Not enough time to manage administrative tasks, customer support, or your translations? I'm here to help.

As a freelance virtual assistant, I support entrepreneurs, freelancers, and small businesses in managing their essential but time-consuming daily tasks.

✅ What I do for you:

Email management, appointment scheduling, follow-ups
Data entry, filing, digital archiving
Customer support (responding to inquiries, after-sales service)
FR ↔ EN / NL translation of web content, professional documents
Preparation of quotes, invoices, administrative follow-up

📌 My deliverables:

Clear and organized Excel/Google Sheets
Well-presented professional documents (Word, PDF, etc.)
Progress reports, activity summaries
Standard responses for your clients, FAQs, automated emails

💡 My added value:
Great rigor, a developed sense of service, and a real ability to adapt to your way of working.

🧩 With over 4 years of experience in management, customer service, and organization, I quickly integrate into your environment and become a trusted ally.
  • French

    Native or bilingual

  • Dutch

    Native or bilingual

  • English

    Fluent

  • Spanish

    Fluent

Remote only
Primarily works remotely

Experience

  • Habitat
    Dutch-speaking Customer Service Representative
    RETAIL (SMALL BUSINESS)
    September 2021 - March 2024 (2 years and 6 months)
    Aubervilliers, France
    Dutch-speaking Customer Service (customer service/ after-sales)

    Complete management of customer files, including efficient processing of complaints, refund requests, and compensation.

    Translation of SSO (Single Sign-On) documents, ensuring transparent and accurate communication between clients and the company.

    Advanced proficiency in various specialized software such as CBR, CBS, GCE, and Salesforce to ensure efficient management of customer interactions.
    Salesforce CRM Customer Management Customer Loyalty Customer Satisfaction
  • Beeshake
    Customer Success Manager
    SOCIAL NETWORKS
    July 2022 - September 2022 (2 months)
    Paris, France
    - Customer Training and Support:
    Led personalized customer training for optimal product adoption.
    Provided expert support in product onboarding, ensuring smooth and efficient usage.

    Customer Request Handling:

    Proactively managed customer requests to identify their specific needs.
    Implemented tailored solutions to respond quickly and effectively to customer inquiries.

    Feedback Collection and User Experience Analysis:

    Initiated systematic feedback collection processes to continuously assess user experience.
    In-depth analysis of customer feedback to formulate strategic recommendations for improving performance and satisfaction.

    Action Plan Tracking and Results/KPI Analysis:

    Developed and tracked personalized action plans in collaboration with clients to achieve defined objectives.
    Rigorous analysis of results and key performance indicators (KPIs) to ensure constant optimization of processes and outcomes.

    - Platform Usage Tutorial Creation:
    Developed detailed tutorials to facilitate user experience and maximize customer autonomy in using the platform.
    Tutorial Creation KPI Customer Training Project Management

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Education

  • Bachelor International Business, International Business/Trade/ Commerce
    PPA Business School
    2022
    Bachelor International Business, International Business/Trade/ Commerce
  • BTS Management Commercial Opérationnel, Management/ commerce
    ÉCOLE SUP' PARIS
    2021
    BTS Management Commercial Opérationnel, Management/ commerce

Certifications

  • TOEIC
    ETS
    2022
    Score 925 Professional English
  • ICDL
    ICDL
    2022
    Microsoft Powerpoint Microsoft Office Microsoft Word Microsoft Excel

Skill set

Categories

  • Other