About Anakeer
French
Native or bilingual
Dutch
Native or bilingual
English
Fluent
Spanish
Fluent
Experience
- HabitatDutch-speaking Customer Service RepresentativeRETAIL (SMALL BUSINESS)September 2021 - March 2024 (2 years and 6 months)Aubervilliers, FranceDutch-speaking Customer Service (customer service/ after-sales)Complete management of customer files, including efficient processing of complaints, refund requests, and compensation.Translation of SSO (Single Sign-On) documents, ensuring transparent and accurate communication between clients and the company.Advanced proficiency in various specialized software such as CBR, CBS, GCE, and Salesforce to ensure efficient management of customer interactions.
- BeeshakeCustomer Success ManagerSOCIAL NETWORKSJuly 2022 - September 2022 (2 months)Paris, France- Customer Training and Support:Led personalized customer training for optimal product adoption.Provided expert support in product onboarding, ensuring smooth and efficient usage.Customer Request Handling:Proactively managed customer requests to identify their specific needs.Implemented tailored solutions to respond quickly and effectively to customer inquiries.Feedback Collection and User Experience Analysis:Initiated systematic feedback collection processes to continuously assess user experience.In-depth analysis of customer feedback to formulate strategic recommendations for improving performance and satisfaction.Action Plan Tracking and Results/KPI Analysis:Developed and tracked personalized action plans in collaboration with clients to achieve defined objectives.Rigorous analysis of results and key performance indicators (KPIs) to ensure constant optimization of processes and outcomes.- Platform Usage Tutorial Creation:Developed detailed tutorials to facilitate user experience and maximize customer autonomy in using the platform.
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Education
- Bachelor International Business, International Business/Trade/ CommercePPA Business School2022Bachelor International Business, International Business/Trade/ Commerce
- BTS Management Commercial Opérationnel, Management/ commerceÉCOLE SUP' PARIS2021BTS Management Commercial Opérationnel, Management/ commerce
Certifications
- TOEICETS2022
- ICDLICDL2022
Skill set
Categories
- Other