Freelancer profile translated to English.

Description

Dynamic and rigorous professional, with a strong ability to adapt and excellent organizational skills, ready to take on new challenges in a demanding and collaborative environment.

Languages

French
Native or bilingual
English
Fluent
Spanish
Conversational

Workplace preferences

Can work on-site

Paris (up to 15km)

Sephora
VIP Support
TECH
August 2025 - Today (10 months)
Neuilly-sur-Seine, France
Global Tech Support VIP

L1/L2 Support deployed across 3 sites.

Microsoft 365 (via COREVIEW): licenses, rights, groups, audit, MESG & DL

Service Now: Ticket resolution

Active Directory: password reset, group assignment, access assignment

Okta: MFA, policies, device trust, unlocks

Workspace ONE: wipe, lock, push apps, troubleshooting

Zoom rooms: hardware support + admin console

Hardware support: Dell, iPad, iPhone, Poly

Collaborative tools: Teams, OneDrive, Outlook

VIP Follow-up: proactive resolution & strict SLAs

Meeting room management redesign project (names, organization, access rights, management)

L3 ticket resolution with Team Lead

Team Lead pairing

Writing and updating operating procedures
Coreview Okta Active Directory Workspace One Service Now
Mytraffic
SaaS Account Executive
RETAIL (SMALL BUSINESS)
June 2024 - July 2025 (1 year and 1 month)
Paris, France
Full-cycle sales: prospecting, demos, negotiations, closing, renewals. MyTraffic assists companies with various aspects related to their geographical location (attractiveness, foot traffic, location interest, geographical strategy)
Konica Minolta Business Solutions France
Senior Account Manager
RETAIL (SMALL BUSINESS)
January 2022 - July 2024 (2 years and 6 months)
Paris, France
Management of a portfolio of over 150 SMB clients, support for print/IT/GED - Reached 110% of objective
Contract Negotiation Client Portfolio Management Prescriptions After-sales service Commercial Strategy

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Master 2 International Business Management Engineering, Business Administration and Management, General
SUP DE V
2019
Master 2 International business management engineering , Business Administration and Management, General

IT consultant

Amir A.

Tech Support VIP

About Amir

Experience

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