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Malt Tech Trends 2026
Aleyna Ö.AÖ

Aleyna Ö.

Customer Care • Customer Service • After-Sales Service

€250/day
Paris, FR
3-7 years
Customer Service
Customer Care
CRM
Emailing
Zendesk

Average response time: 1 hour

Freelancer profile translated to English.
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About Aleyna

Hello, I'm Aleyna.

I don't just handle requests; I ensure every interaction builds customer trust. My background, blending the rigor of large corporations with the agility of start-ups, has equipped me with a strong adaptability to various sectors and clienteles.

What I offer for your customer service:

Zendesk Operational Mastery: Smooth ticket management for optimal customer satisfaction.

Careful Communication: Impeccable spelling and a tone tailored to your brand identity.

Multilingual Support: Assisting your clients in French, English, or Turkish.

Human & Empathetic Approach: Active listening to transform complex situations into positive experiences.

Autonomous, reliable, and adaptable, I quickly integrate into existing teams and tools, with a clear objective: to provide a smooth, consistent, and high-performing customer experience.
Health and Wellness
Civil Engineering and Infrastructure
Press and Media
Fashion and Cosmetics

  • French

    Native or bilingual

  • Turkish

    Native or bilingual

  • English

    Fluent

Can work on-site
Paris (up to 50km), Bourg-en-Bresse (up to 40km), Paris (up to 10km)

Experience

  • Nadège & Compagnie
    Customer Care & Sales Support
    FASHION AND COSMETICS
    October 2024 - March 2026 (1 year and 5 months)
    Optimization of the purchasing journey and autonomous multi-channel after-sales service management (live, physical, digital) - CRM management - product management and internal coordination - customer retention - internal and external communication tasks.
    After-Sales Service Communication Social Media Customer Relationship Management (CRM) Customer Care
  • CyclifeEngineering
    Communication Trainee
    MECHANICAL ENGINEERING
    February 2024 - September 2024 (7 months)
    Lyon, France
    Project management - internal/external communication - editorial strategy - employer branding development - visual creation - article writing - presentation material creation - KPIs - CSR tasks - internal event creation.
    Social Media Customer Care
  • AndrewApp
    Project Manager Intern and Trainee
    HEALTH AND WELLNESS
    January 2023 - December 2023 (11 months)
    Lyon, France
    Communication strategy - sales strategy - content creation - social media management - planning - CRM management - client onboarding - response process creation - sales tasks - newsletter writing and management.
    Sales Strategy Emailing Onboarding Customer Relationship Management (CRM) CRM
Check out Aleyna's experience

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Education

  • Master's Degree in Communication
    ISCOM
    2024
    Options planning stratégique, Responsabilité Sociétale des Entreprises et
  • Bachelor's Degree in Applied Foreign Languages
    Université Jean Moulin Lyon III
    2021
    Anglais - espagnol

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