Alexis Mille

Took over and completely structured a newly created service that was initially experiencing difficulties. Overall management of the activity: organization, quality, human resources, and performance. Managed approximately 20 data entry agents, 4 couriers, and 1 assistant. Created and deployed quality operating procedures, reception, and data entry protocols. Monitored productivity and managed errors using service indicators and action plans. Organized work and managed schedules. Actively participated in COFRAC audits: the service was highlighted as a strong point in the first audit, with no deviations in the second. Managed the OCR project (partial data entry automation) for time savings and data entry reliability. Fostered team cohesion (Meetings, communication, internal events). Managed client relations: patients, doctors, hospitals, and clinics (dispute resolution, quality monitoring).

Direct management of a team of 30 pre-analytical data entry agents. Organization and management of schedules. Monitoring of individual and collective productivity. Follow-up of errors reported by the medical secretariat and individual support for agents. Flow management, daily distribution of samples to agents for data entry. Team animation, operational team meetings. Conducted annual development interviews (objectives, training, career moves). Complete management of the laundry service, 2 agents (organization, team rotation, consumable order management). Managed non-conformities related to COVID samples (breakage, leakage, identification errors), coordinated with teams and support services, secured processes, and ensured business continuity in a health crisis context.

Déballage, tri et préparation des prélèvements Saisie des données patients et facturation Respect strict des procédures qualité et de traçabilités Utilisation et supervision de machines automatisées d'aliquotage pour le tri, le rangement en portoirs et l'orientation des prélèvements vers les services d'analyses dédiés