About Alexandre
French
Native or bilingual
English
Fluent
Experience
- Vibe GroupCEOCONSULTING AND AUDITSSeptember 2022 - Today (3 years and 9 months)Noisy-le-Grand, FranceResponsible for business management and development, creation of strategies and automation processes for performance optimization.Creation of complete automated workflows using AI for sales growth (prospecting/prospect search, database population, contact + response handling, follow-ups, redirection to a salesperson when needed...)Various other automations concerning emailing, customer support, and performance analysis implemented using ZAPIER, N8N, MAKE, etc..
- VIKELCEOE-COMMERCEJune 2021 - Today (5 years)Noisy-le-Grand, FranceResponsible for the development and management of my company VIKEL, specializing in e-commerce (SHOPIFY)From brand identity design to its creation and product design.International logistics management, VAT, supply chain, etc...Implementation of automated workflows:- returns and exchanges management: automatic creation of return labels with notification to customer service, and processing of refunds/exchanges.- implementation of a Chatbot to answer frequently asked questions.
- Renault Retail GroupUsed Car SalespersonRETAIL (SMALL BUSINESS)June 2015 - September 2020 (5 years and 4 months)Boulogne-Billancourt, FranceCar salesperson position in 2015, then after a year, thanks to my good performance, I moved to new car sales in the showroom until 2020.Main tasks included customer portfolio management, phone calls, negotiation, CRM management, cold calling, time organization/optimization....
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Education
- BTS NEGOTIATION RELATION CLIENTALFRED NOBEL2010Formation en initial BTS Négociation Relation Client , comprenez par la : "Force de vente ". Apprentissage des notions de savoir être et savoir faire, identification des différents leviers de motivation chez les prospects, et savoir les convertir en acte d'achat.
- BaccalaureateGEORGES CLEMENCEAU2007Formation classique de baccalauréat ( Sciences et Technologie de Gestion )