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Alexandra BauerfeldAB

Alexandra Bauerfeld

Business support & B2B virtual assistant

€500/day
Nivelles, BE
3-7 years

Average response time: 1 hour

Freelancer profile translated to English.
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About Alexandra

Bilingual FR/NL virtual assistant | Administrative support & customer service

Self-employed in Belgium, I assist entrepreneurs, e-merchants, and freelancers in managing their daily lives to give them back time and peace of mind.

With a background in a B2B environment, I am recognized for my rigor, my organizational skills, and my fluid communication in French and Dutch.

Specifically, I can help you with:
• email management and follow-up
• customer service (responses, after-sales service, customer relations)
• managing messages and comments on Instagram
• simple administrative tasks (data entry, organization, daily support)

My approach is simple: to offer you reliable, human, and efficient support, with a true understanding of your needs.

Flexible and available, I adapt to your business to allow you to focus on what really matters: the development of your business.

Do not hesitate to contact me to discuss your needs 😊
  • French

    Native or bilingual

  • Dutch

    Conversational

Can work on-site
Nivelles (up to 50km)

Experience

  • Proximus
    B2B Sales Specialist
    TELECOMMUNICATIONS
    January 2021 - Today (5 years and 5 months)
    With significant experience in a demanding environment at Proximus, I now assist entrepreneurs, freelancers, and SMEs in the daily management of their business, with a structured, human-centered, and results-oriented approach.

    My background as a B2B saleswoman in a Brussels retail outlet allowed me to develop comprehensive expertise in customer relations, operational management, and strategic support. I held a key role there, both in sales and internal organization, acting as the manager's right-hand person.

    On a daily basis, I was responsible for developing and managing a portfolio of professional clients. This involved prospecting, analyzing needs, proposing suitable solutions, negotiating, and customer follow-up. This experience taught me to quickly understand business challenges, adapt to different stakeholders, and build lasting relationships of trust.

    But beyond sales, my role went much further.

    As the manager's direct link, I managed the point of sale in their absence: prioritizing tasks, coordinating the team, managing unforeseen issues, and maintaining commercial performance. This responsibility allowed me to develop great autonomy, a keen sense of organization, and the ability to make decisions quickly and effectively.
    B2B Customer Service Email Management Administrative Support Bilingual FR/NL Communication Priority Management and Organization

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