About Alexander
English
Native or bilingual
Spanish
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Experience
- EARLYWINE SYNERGIES LLCFounder & Chief Executive AdvisorCONSULTING AND AUDITSMarch 2022 - Today (4 years and 3 months)Tampa, FL, USAIndependent advisory firm delivering fractional executive leadership, AI-enabled operating model design, and enterprise transformation across healthcare, private equity, and technology. Engaged at the executive level to resolve misalignment across business, technology, and leadership — and drive execution where initiatives stall.- Engaged at the executive level to resolve misalignment across leadership, operations, and technology. Diagnose the system first. Redesign across people, process, and technology simultaneously.- Active co-marketing advisor to Newgen Software — contributed to products earning IDC MarketScape Leader designations in CCM (2024) and U.S. Provider Data Management / PLM (2025–2026), plus Forrester Leader (Content Platforms Q1 2025) and Strong Performer (Digital Process Automation Q3 2025). Designed Newgen's payer-vertical ROI calculator; currently designing provider vertical with Epic, Oracle Cerner, EHR, PBM, pharmacy, and facility integrations.- Advise PE firms through GLG, Guidepoint, AlphaSights, and ProSapient on SG&A benchmarking, vendor strategy, AI workflow deployment, and operating model efficiency.- Direct delivery across enterprise transformation, AI-enabled operating models, M&A integration, executive facilitation, vendor ecosystem strategy, and journey-mapping methodology paired with time studies and ROI modeling.- Salesforce hands-on practitioner across Marketing Cloud, Sales Cloud, and Service Cloud. Microsoft stack: Active Directory, Exchange/M365, Azure, end-user computing, enterprise IT architecture.Italy-based EU resident with US presence in Tampa, Florida. Available for 3–6 month fractional engagements and full-time interim leadership across Europe and the United States.
- CENTENE CORPORATION (NYSE: CNC)SVP, Population Health & Clinical OutcomesBANKING AND INSURANCESeptember 2016 - March 2022 (5 years and 6 months)Tampa, FL, USAReporting to Chief Clinical Officer. Final title: SVP. Title progression: Internal Consultant/Director Strategic Initiatives & M&A → Staff VP Population Health → VP Operations → SVP. Fortune 25 health insurer.- M&A Integration Portfolio: Led Claims Integration across multiple acquisitions — WellCare, Arizona, Meridian, New York Fidelis Care, and Health Net of California. Claims was the largest, most complex workstream of the $17B WellCare acquisition; delivered $10M+ YoY synergies and established the enterprise integration model. Guided the Centene–WellCare integration as the highest-ranking VP on the integration team, reporting directly to the C-suite. Brought templates and processes from prior M&A at Coventry/Aetna, Highmark, Universal American, and WellCare; adopted across workstreams.- Vendor Ecosystem & Recontracting: Managed $1B+ annual vendor spend and 15,000+ vendor-associated staff; drove $117M+ in annualized savings from a single recontracting initiative through RFP cycles and strategic consolidation.- Operating Model & Platform Transformation: Redesigned the intake and case management operating model, then built the enabling low-code business process management platform from board approval to go-live in 6 months; $4M → $1.5M cost; 40 → 10 staff; CMS Best Practice citation.- Salesforce Marketing Cloud & Medicare Automation: Led the SFMC enterprise implementation as internal engagement manager directing Accenture. Member engagement unit economics moved from $2–4 phone-based to $0.05–0.25/contact digital event-driven; adopted enterprise-wide. Messagepoint automation delivered $12M annualized savings.- Quality & Audit Operations: Led Quality, Appeals, Clinical Nurse Review, Grievances, CTMs, and CMS audit readiness for 2,000+ employees enterprise-wide. Drove $31M in quality revenue recovery.- Total measurable impact across Centene tenure: $250M+ annualized.
- GATEWAY HEALTH, HIGHMARK BLUE CROSS BLUE SHIELDSenior Director, Member & Provider Experience — Medicare & MedicaidBANKING AND INSURANCEFebruary 2015 - September 2016 (1 year and 7 months)Pittsburgh, PA, USABrought in as Director of Appeals, Member & Grievances; promoted to Senior Director within months with expanded scope including medical policy, retrospective utilization management, mailroom, medical expense, and additional functional areas. Reporting to Chief Clinical Officer. 500+ clinical and non-clinical staff. True Integrated Delivery Network (IDN) co-governed by Highmark BCBS and Trinity Health, with provider partnerships across Allegheny Health Network and ChristianaCare DE.- $100M+ Annual Revenue & Cost Savings: Medical and Payment Policy development with data scientists and nurse auditors; STARS improvement to 4–5 in timeliness and decision-making; CMS corrective action fully remediated and cited as Best Practice.- $4M YoY SG&A Reduction: Reduced vendor dependence while strategically outsourcing in key areas.- Owned end-to-end Medicare and Medicaid product operations at a true IDN — benefit design, network alignment, regulatory compliance, and STARS improvement.- Led Member & Provider Services, Appeals, Grievances, Clinical Provider Disputes, LTSS, Retrospective Utilization Management, Quality Auditing, Medical Payment Policy, and Process Improvement.- Provider-side healthcare delivery experience: ACO/LPO physician board meetings, value-based care network design, multi-site coordination across Allegheny Health Network and ChristianaCare DE.- Foundation for AI-enabled platform deployment surfaced later at Centene: low-code business process management platform replatforming, enterprise care management redesign.
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Education
- MBA in Organizational DesignUpper Iowa UniversityMBA - 1 of 2 Years Completed
- Bachelor of Science in Business ManagementUpper Iowa University2016Bachelor of Science - Cum Laude Honors