Freelancer profile translated to English.

Description

Hello! I am a professional virtual assistant with over 8 years of experience in customer service and sales, combined with skills in administrative management and effective communication.

I specialize in providing personalized remote support, managing schedules, customer service via WhatsApp, email, and social media, as well as creating basic content and handling tools like Google Workspace and Canva.

I am an organized, responsible, and committed person dedicated to delivering quality results on time. I work from the Dominican Republic and offer services tailored to the needs of Spanish-speaking entrepreneurs and businesses, especially for clients in Spain and Latin America.

Some of the services I offer include:

Email and schedule management

Customer service and support

Basic social media management

Creation of simple designs in Canva

Transcription and basic text writing

I am ready to help you optimize your processes and free up your time so you can focus on growing your business. Contact me and let's start working together!

Languages

Spanish
Native or bilingual

Workplace preferences

Remote only

Primarily works remotely

CondominiosAquadelPrado
Virtual Assistant and Customer Service
August 2020 - Today (5 years and 9 months)
I am responsible for collecting payments from condominium owners, managing their debt portfolio, trying to prevent it from falling behind and ensuring prompt payment. I also assist owners and tenants with any doubts or problems they may have in the condominium, providing excellent customer service.
Manejo de grupos Gestión de agenda Control de gestión Resolución de conflictos secretaria
Autoseguro, S.A.
Personnel Manager and Administrator
March 2018 - Today (8 years and 3 months)
Santo Domingo, Dominican Republic
Administrator
Auto seguros S.A
Mar 2018 - Jun 2020 2 years 4 months
Dominican Republic
- In-person and telephone support for the agents in the area I was in charge of. -Database management. -Responding to clients, complying with company standards. -Receiving reports.

Operations Manager
Autoseguro S.A.
Jun 2020 - Present 5 years 4 months
Dominican Republic
Generate and track production statistics for the company's advisors. Develop incentive plans that motivate insurance intermediaries to produce with the company.
Gestión de equipos Gestion de projet Gestión de agenda Manejo de herramientas informáticas Gestión del cambio