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Alain HakkakianAH

Alain Hakkakian

Prod, z/OS, RACF, KPI, SLA, TDB, SDM, Security

€660/day
Paris, FR
15+ years

Average response time: 1 hour

Freelancer profile translated to English.
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About Alain

With a solid professional background, I have had the opportunity to work in various environments, both technically and humanly. This diversity of experience, combined with a strong adaptability and excellent interpersonal skills, has allowed me to gradually move into both technical and application-focused roles. I have thus held positions of responsibility, particularly in the management and steering of application projects as a project manager or technical project director, as well as in the field of IT production and security, including the implementation and monitoring of service and performance level indicators (SLA).

AREAS OF EXPERTISE

• Management and Maintenance in Operational Condition (MCO) of mainframe environments (z/OS, CICS, RACF, SMP/E..), Windows, AIX.
• Implementation of Business Continuity Plans (BCP, PCA, and PCO).
• Management of IT changes, incidents, and services (ITSM).
• Evaluation, planning & monitoring of IT projects.
• Delivery Management: meeting operational commitments, service levels, and customer satisfaction.
• Team Management, steering of internal and external teams.
• Definition of SLAs, Dashboards.
• Risk Analysis & Management.
• Management of IT incidents and services (ITSM).

TRAINING

  • CISM (CISO) Training 2022.

  • ITIL V2, ISO2700x Training
  • DESS Information Systems Design and Management, IMI 1996.

  • Various Courses and Training:

AIX, Networks, SNA Architecture, VTAM/NCP implementation,
z/OS implementation, NETVIEW, PRSM, CICS, RACF .....
Information Security, ISO2700x, Management, Snow, iTop

  • Languages: Fluent English (read, spoken, and written).

TECHNICAL SKILLS

• Operating Systems: z/OS, AIX, WINDOWS,
• DBMS & ERP: DB2 – ACCESS – SAP.
• Software: RACF - TSO - CICS - VTAM - SMP/E
• Networks and Telecom: SNA - NETVIEW - OSI Network Architecture (LAN, WAN).
  • French

    Native or bilingual

Can work on-site
Paris (up to 50km)

Experience

  • Crédit Agricole
    Operational Security (IT Security TCC)
    BANKING AND INSURANCE
    October 2024 - March 2026 (1 year and 5 months)
    Brunoy, France
    Operational Security (IT Security TCC)
    Coordination of activities between different security teams.
    RACF and AD technical support.
    Service Now: Implementation of KPIs (monitoring and management of requests, incidents, ...).
    Implementation of Dashboards,
    Certificate Management (Sectigo, Carioca, partner) & Venafi.
    RACF Security
  • France messagerie
    CISO and Production Manager
    RETAIL (LARGE RETAILERS)
    July 2014 - February 2023 (8 years and 8 months)
    Paris, France
    Technical coordinator on projects and ensures service quality compliance.
     Definition, management, and coordination of internal or external resources.
     Manager of the steering team (3x8 shifts).
     Manager of systems and supervision teams.
     Main contact with IBM (all projects and production sites).
     Main contact with CACs (since 2041), during audits.
     Definition of the company's security plan and the security portal
     Implementation of the ISO 27001 approach. Implementation of an ISMS (Information Security Management System).
  • NMPP
    Manager
    LUXURY GOODS
    September 2004 - July 2014 (9 years and 10 months)
    Supervision of 18 internal employees plus contractors, technical coordinator on projects and ensures service quality compliance.
     Definition, management, and coordination of internal or external resources.
     Manager of the steering team (3x8 shifts).
     Manager of systems and supervision teams.
     Projects: Migration of the Presstalis production site (MLV) to Montpellier: 14 AIX servers, 150 VMs, 3 z/OS partitions, robotics, and disk arrays. AIX: Management and monitoring of AIX platforms, upgrading AIX servers to 5.4. z/OS: Management and monitoring of z/OS platforms, upgrading z/OS, CICS, and DB2. SAP: Management and monitoring of AIX platforms, upgrading AIX servers to 5.4.
    VMware: Virtualization of Windows 2003 servers. PSSI: Risk analysis and definition of the IT security policy.
    PRA & PCO: Responsible for IT disaster recovery and production continuity plans.
    Dashboards: Implementation of indicators and dashboards. Technical Environment: AIX, SAP, Windows, z/OS, AS400, DB2, Sybase, ...

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Education

  • DESS Information Systems Design and Management,
    IMI
    1996
    DESS Conception et Management des Systèmes d'Information,

Skill set (8)

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