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Alaeddine JomaaAJ

Alaeddine Jomaa

Supermalter

Salesforce CRM Consultant

€500/day
6 projects
Paris, FR
8-15 years
CRM
Salesforce
Salesforce Sales Cloud
Salesforce Service Cloud
Administration Salesforce

Average response time: 1 hour

About Alaeddine

More than 10 years of experience in IT implementation projects, system administration and end-user support.

IT Business Analyst and Technical Consultant experienced in Salesforce CRM software and Oracle & Microsoft DataBase SQL programming.

I am involved in many project phases from business analysis, process reengineering and implementation of IT governance solutions to user support and application maintenance.

Now looking to continue making a significant improvement within design and development as well as in leading a technical team or consultancy role or permanent management position.

Skills :

- Salesforce, Sales Cloud, Service Cloud, Pardot
- Planview PPM
- Oracle & Microsoft SQL Server DataBase Development
- MS SSRS, Business Objects
Digital and IT Services

  • French

    Native or bilingual

  • English

    Native or bilingual

Can work on-site
Paris (up to 50km)

Experience

  • NAOS
    Salesforce CRM Business Analyst
    FASHION AND COSMETICS
    December 2023 - February 2026 (2 years and 2 months)
    Paris, France
    Governed CRM B2C core model rollout for countries worldwide on 3 Salesforce instances (AMERICAS, EMEA, APAC), covering the following scope : Accounts & Leads, Skin Diagnostics, NL subscriptions, Loyalty Programs, Consents & OptIns/OptOuts, Transactions and Purchases, Product Catalogs.

    Integration of Brand website to CRM via Mulesoft APIs including synchronous/asynchronous flows, error handling, and country-specific extensions. Lead customer data migration strategy, including data model alignment, validation rules, migration tooling, and post-go-live data quality governance.

    Owned release and deployment strategy across multiple Salesforce orgs, coordinating integrators, service providers, and internal stakeholders. Managing support activity (Maintenance, Evolutions, Changes Requests, Fixes) and relation with integrators and service providers.
    Salesforce Salesforce Marketing Cloud
  • World Health Organization (CH)
    Salesforce CRM Business Analyst
    RAW MATERIALS INDUSTRY
    May 2023 - Today (3 years and 1 month)
    Geneva, Switzerland
    Acting as Lead technical analyst and consultant for AMP Impact package : a PPM financial, operational, and strategic planning application developed and hosted on SFDC platform for Grant Management. The module helps the different regions and departments track the outcomes, performance indicators, implementation, and cost-effectiveness of their portfolios.

    - Business analysis and qualification of new system evolutions and enhancements.
    - Delivering User Stories, Test Plans, Acceptance Criterias and functional specifications.
    - Working with Integrator to build the backlog, groom US, define priorities and arbitrate on sprint scope. Working with integrator for solution design, estimation, feasability and impacts.
    - Led architecture design workshops to define Salesforce–ERP integration patterns via MuleSoft, including data ownership, synchronization strategy, and performance considerations.
    - Designed access control and security model (roles, profiles, permission sets) aligned with organizational structure and compliance requirements.
    - Governed solution delivery lifecycle, validating architectural alignment during build, UAT, and release phases.
    MuleSoft Salesforce SQL
  • Danone SA
    Service Cloud Support Consultant
    AGRICULTURE
    July 2024 - December 2024 (6 months)
    Rueil-Malmaison, France
    User support and incident/change request management for several Brands worldwide on Service Cloud used to track consumer complaints and product issues, send satisfaction surveys, manage chat bots, interact with factories.

    Also worked on data retention/anonymization projects, Email-To-Case and Web form evolutions, S-DOC templates, Sprout integration for community/content management on Social Media accounts (FB/Insta/TikTok/Youtube).

    Incident/Request qualification and analysis. Daily direct support to end users. Bug/Issue resolution. Change request delivery. User assistance & training.

    Technical Environment:
    - Service Cloud.
    Salesforce Service Cloud Sprout Social ServiceNow Chatbot IA
Check out Alaeddine's experience

Reviews

5.0

Out of 1 rating

S

Sarah

Global CRM Manager - NAOS

Several months project

-

Reviewed on 1/12/2026

J’ai collaboré avec Alaeddine sur la mise en place et l’évolution de notre Salesforce Sales Cloud chez NAOS. Il possède une solide expertise technique et est capable de proposer des solutions adaptées aux besoins du projet. Il a également su maintenir des relations professionnelles efficaces avec nos filiales. Son implication sur les aspects techniques a été particulièrement utile pour faire avancer nos initiatives CRM.

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Education

  • Master's Degree
    UTT DE TROYES
    2011
    Industrial Engineering
  • Bachelor's Degree
    IUT de Cherbourg
    2008
    Electrical Engineering

Skill set

Gestion de projet
Business analysis
Business Analyst

Categories