Freelancer profile translated to English.
Back to original languageAbout Akif
Freelance tech & support & expert in payment processing, payment systems and IT infrastructure, with 12 years of field experience, I work with head offices, multi-site companies, SMEs as well as shops and restaurants to deploy and maintain reliable, high-performance and secure solutions.
👉 My goal: to manage your IT projects, structure technical support and guarantee reliable, high-performance payment processing and infrastructure solutions adapted to your business.
🔧 Areas of intervention:
💳 Payment Processing & Payment Systems
Installation of cash registers, PDQs, order terminals...
Integration: Payment software
Optimization of payment flows
Compliance & preparation for regulatory changes
💼 IT Infrastructure
IT system management and maintenance
Deployment of workstations and work environments
User support (head office, multi-site, shops)
📡 Networks & Connectivity:
Professional Wi-Fi installation & secure networks
Router, firewall, VPN configuration
🎯 What I bring
✔ Fast and efficient installation
✔ Time savings for your teams
✔ Reliable and secure infrastructure
✔ Comprehensive support (audit → deployment → support)
✔ Technical support adapted to head offices of large companies as well as smaller structures
💡 Why work with me?
12 years of field experience
Global vision: IT + Support & payment processing + network
Responsiveness and tailored support
📩 Available for missions: deployment, audit, maintenance and technical support (on-site or remote)
French
Native or bilingual
English
Basic
Can work on-site
Paris (up to 50km), Puteaux (up to 50km), Poissy (up to 50km), Alençon (up to 50km), Caen (up to 50km)
Experience
- Sofra ConnectIT System Management & IT Infrastructure EntrepreneurSeptember 2023 - Today (2 years and 9 months)Paris, France
- Comprehensive IT system management for SMEs: office equipment management, network administration, automated backups, monitoring.
- Support for businesses, restaurants and SMEs in their digital transformation
- Deployment and maintenance of payment systems and processing solutions (cash register, terminal, PDQ, etc.)
- Installation of network infrastructure (Pro Wi-Fi, routers, switches)
- Implementation of cloud solutions (remote access, synchronization, storage).
- Level 1/2/3 technical support with remote access tools.
- Training client teams on tool usage
- Creation of showcase websites
- Client follow-up, preventive maintenance and support contract management.
- Technological watch and proposal of scalable solutions adapted to the business sector.
- Agnès b.Head of Infrastructure and NetworksRETAIL (SMALL BUSINESS)February 2021 - December 2022 (1 year and 11 months)Paris, FranceHead of infrastructure for 2 employees (security and network administration)- Implementation of the GLPI ticketing tool.- Management of store IT equipment: Adyen, Cegid Y2, EPSON, Xerox. (Migration to Y2 from CBR 11).- Management of printer fleet (Xerox)- Management of IT equipment for the head office in Paris and the logistics site in Roissy.- Deployment of fiber optics on the French network (24 stores).- Outsourcing of the Back-Up server to the Equinix Datacenter.- Deployment of Google Workspace solutions.- Administration of fixed telephony for the head office, logistics, and stores (fleet management, portability, operator change).- Administration and management of mobile telephony: Employee mobile plans, deployment of iPhone 12 & Samsung S21 under MDM Maas365.- Guarantee and management of Level 1/2/3 support.
- Un Jour AilleursHead of IT SupportRETAIL (SMALL BUSINESS)April 2019 - September 2020 (1 year and 5 months)10th arrondissement of Paris, 75010 Paris, France- Management of requests and incidents (Stores, head office, warehouse) / Level 2 Support.- Fleet management: IT, telephony, and payment systems equipment.- Management of mobile technicians in their areas of intervention in stores and Level 1 incidents.- Responsible for IT deployment during store openings (integrated and franchised).- Preparation and installation of payment systems and store equipment (HP RP9 POS terminals, Verifone PDQs, Routers, Wi-Fi, Mood Media Sound System…).- Implementation of an MDM solution (Samsung KNOX) for a fleet of 180 tablets: supervision, updates, application deployment, remote support from Knox.- Deployment of backup connections for stores (Livebox or 4G + Cisco RV042).- Dematerialization of Global Blue tax-free sales in stores.- Imaging.- Documentation.
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Education
- "IT and Information Systems Expert": Preparation for Level I certified degree, IT EngineeringEPSI2013« Expert en Informatique et Systèmes d'Information » : Préparation titre certifié niveau I, Ingénierie informatique
- University Diploma in Technology (DUT) in IT Management, Local Network AdministratorIRIS - School of Computer Science2012BTS Informatique de Gestion, Administrateur de Réseaux Locaux d'Entreprise