Abbas Alnagri

Technical termination of SFR lines.

Analysis of existing traffic on the links to be terminated.

Deletion of links, interface shutdown.

Definitive release of links, deletion of VLANs.

Management of the SD-WAN migration project (Meraki): Contacting Sodexo site managers to explain the benefits of the new SD-WAN infrastructure. Presentation of new technical solutions (SD-WAN Meraki) adapted to the specific needs of the sites. Negotiation with site managers to approve quotes. Coordination with Internet service providers (SFR, Orange) to order new links. Organizing appointments for fiber optic installation at sites to be migrated. Configuring Meraki SD-WAN network equipment (FW, Switches, AP). Organizing equipment delivery to sites. Coordination with the service provider (like Accor) for physical installation of equipment at sites. Verifying the correct installation and configuration of the network after intervention. Managing the termination processes of old contracts (copper access). Network incident management: Level 2/3 support: Resolving network incidents (VLANs, routing, etc.) at Sodexo France sites (4000 sites). Coordination with our Accor provider for on-site tasks such as cabling or equipment repair. Coordination with Internet providers (Orange and SFR) to establish connections (outages, disconnections, latency). VPN Management (Pulse Secure): Handling Pulse Secure VPN requests: Creation, configuration, and management of VPN access to allow remote users secure access to Sodexo's internal resources. User support to resolve VPN access issues (authentication, performance, etc.). Implementing security policies related to remote access via VPN. Firewall Management (Fortigate): Creating and managing security rules based on IPs, ports, and protocols. Upgrading firewall firmware. Cloud Proxy Management (ForcePoint): Resolving proxy-related incidents (connectivity, web filtering).

Network incident management: Level 2/3 support: Resolving critical network incidents in an international environment. Analyzing and resolving connectivity, performance, or configuration issues at various sites. Using network diagnostic tools (Wireshark, Solarwinds) to identify and resolve problems. Internet Service Provider (ISP) Management: Collaborating with providers (Telefonica and Telstra) to escalate and resolve incidents related to internal and Internet connections. Monitoring link upgrade requests. Network Administration in Azure Cloud: VNet, Subnets: Creating and managing virtual networks and subnets in Azure Cloud. Peering: Setting up and managing network peering to ensure smooth communication between different resources in the cloud. Routing Tables: Managing routing tables and custom routes to control network traffic within the Azure infrastructure. DNS Management (IPAM and CSC): DNS Zone Management: Creation and migration. DNS Records: Creating and managing DNS records (A, CNAME, MX, TXT, etc.) to ensure correct domain name resolution. Validating Flux Openings: Validating requests for flux openings on our Checkpoint firewalls. Coordinating with requesters to verify and confirm their requests. Coordinating with the security team to validate flux openings if necessary. Monitoring the implementation of flux openings with the Data Center team.