Freelancer profile translated to English.
Back to original languageAbout Rkia
Customer Success & Care Expert | Payment Terminals, Cash Register Software & Client Integration Specialist.
Hello and welcome to my profile!
I am a customer relationship specialist with strong technical expertise, assisting companies, RetailTech startups, and merchants with the integration and configuration of their tools, as well as daily customer support.
My dual skill set (relational and technical) allows me to manage your clients from A to Z, from their registration to their complete autonomy.
- Payment Management: Assembling banking files for MID acquisition, installation, and configuration of MIDs on payment terminals.
- Custom Configuration: Configuring payment terminals based on client type (enabling tip function, specific options).
- Interconnections & Ecosystems: Mastery of links between payment terminals, cash register software (like Zelty), and loyalty solutions (like Pongo).
- Client Training: As an educator and patient individual, I train your clients on how to use their new tools, software, and terminals to ensure smooth adoption.
📞 My Customer Success & Tele-survey Expertise:
- Customer Care: Active listening, bug resolution, complaint management, and rigorous user experience monitoring.
- Mass Surveys & Follow-ups: With 2 years of experience in telephone surveys, I conduct outbound call campaigns with great dynamism and strict neutrality.
Why work with me?
- Efficiency & Speed: Perfect command of spelling, fast typing speed, and rigor in data reporting.
- 100% Operational in remote work: Equipped with a quiet workspace, very high-speed fiber connection, and recent computer equipment running Windows 11 Pro.
Let's discuss your needs!
Rkia
French
Native or bilingual
Can work on-site
Paris (up to 50km)
Experience
- YavinCustomer Onboarding & Integration SpecialistCONSULTING AND AUDITSOctober 2024 - November 2025 (1 year and 1 month)Paris, FranceKYC & Compliance Management: Rigorous audit and verification of administrative and legal documents to ensure client account compliance.Data & Contract Management: Integration, structuring, and automation of contractual documents within internal tools (CRM/ERP).Technical Configuration (Provisioning): Advanced configuration and deployment of payment terminals (MID management, application routing, and software updates).Cross-functional Collaboration: Constant alignment with internal teams (Sales, Product, L2 Support) to optimize operational processes.Customer Onboarding: Remote training for new clients to maximize POS solution adoption and streamline user experience.Customer Support & Care: Resolution of incidents and technical assistance by phone, with a constant focus on customer satisfaction (CSAT).
- Clinique du LacPatient Relations & Operations ManagerHEALTH AND WELLNESSJanuary 2023 - August 2023 (7 months)78200 Mantes-la-Jolie, FrancePatient Experience: In-person and telephone reception, management of the patient journey, and optimization of waiting times.Data Management: Rigorous entry, update, and monitoring of medical records in internal software.Support for Practitioners: Preparation of consultation rooms and logistics management to facilitate doctors' work.Internal Coordination: Central link between doctors, administration, and patients to streamline communication.Medical Monitoring: Taking vital signs and rapid transmission of key information to healthcare teams. Cardiology, Gynecology
- Hôpital Léon Binet,Floating Medical SecretaryHEALTH AND WELLNESSJuly 2005 - June 2006 (11 months)77160 Provins, FrancePatient Experience: In-person and telephone reception, management of the patient journey, and optimization of waiting times.Data Management: Rigorous entry, update, and monitoring of medical records in internal software.Support for Practitioners: Preparation of consultation rooms and logistics management to facilitate doctors' work.Internal Coordination: Central link between doctors, administration, and patients to streamline communication.
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Education
- Digital Acquisition Marketing and Sales ManagerRocket School2025Responsable marketing et commercial spécialisé en acquisition numérique
- Professional Title: Remote Customer Relations AdvisorAFPA Training Center Paris 12th2013Titre professionnel Conseiller Relation Client à Distance