Oliver B.

Leading a team of International Project and Process experts while driving the commercial aspects myself Program Manager, implementing a new operating model where i spearhead the commercial and financial projects Responsible for Process Excellence and Continuous Improvement across 32 branches in all corners of the

world Results include reducing process variation by 51%, reducing order handling time by 70% and 15% increased efficiency with customer requests Engaging with key customers to gather feedback and input for solutions that will solve real-world issues and improve quality of life Primary responsible and focal point between all service departments and frontline Translating business and customer requests into tangible solutions Implementation and Change Management responsible in the entire organization Creating and implementing proper governance and ensuring compliance Responsible for Document Management for all operational processes and documentation needs, including approval flows, reviews and follow ups Daily interaction with branches, handling incidents and optimization requests, ensuring the best prerequisites for performance Designed and implemented optimized Tender and Bid processes Working with emerging technologies and applying where it makes sense

Lead all e-commerce activities while being part of a team to create a new e-commerce company within the Group Leading Project Manager, helping and preparing all branches to work in a new digital setting Created commercial processes to handle orders of over 100M a year Drove continuous improvement and further optimized on our e-commerce solution to better fit customer friendliness and reduce claims by over 80% Performed process and system maturity analysis Implemented this e-commerce solution for 700+ vessels and over 2.000 global users with our top strategic customers

Designed a new Warehouse Management System in several locations world wide such as Houston and Dubai Build an automation department within the IT organization Designed and implemented a new Transport Management system for our logistics company, implementing it both with our customers and with our shipping colleagues