Freelancer profile translated to English.

Description

I have experience in accounting and finance, particularly in managing accounts payable and receivable, bank reconciliations, cash flow monitoring, and processing import documentation. These responsibilities have allowed me to develop rigor, organization, and analytical skills. Today, I wish to leverage my French language skills and professional experience in a customer service, banking, or administrative support role, while continuing to develop my knowledge and career.

Languages

French
Native or bilingual

Workplace preferences

Remote only

Primarily works remotely

Bouygues
Customer Advisor
TELECOMMUNICATIONS
February 2026 - Today (4 months)
Porto, Portugal
Respond to incoming customer calls.
Listen to and understand customer issues or requests.
Provide appropriate solutions (billing, packages, internet, mobile, services).
Advise customers on offers and services.
Make sales and upsells.
Retain customers by offering them the most suitable deals.
Handle complaints professionally.
Achieve service quality and sales performance objectives.
BNP-Paribas
Bank Advisor
BANKING AND INSURANCE
June 2025 - January 2026 (7 months)
Porto, Portugal
Respond to customer calls.
Consult customer bank accounts.
Assist with transfers, bank cards, and online access.
Inform about savings products, loans, and insurance.
Process administrative requests.
Manage complaints and incidents.
Schedule appointments for branches or specialized advisors.
HELPLINE
IT Support
TECH
September 2021 - February 2025 (3 years and 5 months)
Tunis, Tunisia
Respond to user calls, emails, or tickets.
Help users resolve their IT problems.
Reset passwords.
Configure user accounts.
Technical assistance.
Diagnose software and hardware problems.
Install and update programs.
Configure computers, printers, and phones.
Resolve Internet or network connection issues.
Ticket Management.
Record requests in a support tool.
Track incidents until resolution.
Escalate complex issues to specialized teams.