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Mayde LeónML

Mayde León

Digital Marketing and Customer Service

€100/day
Valencia, ES
8-15 years

Average response time: 1 hour

Freelancer profile translated to English.
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About Mayde

I am writing to express my interest in joining your organization in areas related to strategy, management, and implementation of social media and digital marketing.

I am a Professional in Social Communication and Journalism, with postgraduate training in Human Talent Management and a Master's Degree in Administration. Throughout my professional career, I have developed solid experience in strategic communication, digital marketing, business development, and customer management, working in sectors such as hospitality, real estate, services, technology, and telecommunications.
During recent years, I have led and implemented social media strategies aimed at brand positioning, customer acquisition, and strengthening companies' digital presence. My experience includes content planning, digital community management, coordination with influencers and strategic allies, promotional campaign development, and metrics analysis to optimize results and increase conversion.
I believe that an effective digital strategy must be aligned with each company's business objectives. Therefore, my approach combines creativity, data analysis, and results orientation, allowing me to design actions that generate visibility, engagement, and real business opportunities. I have worked with tools such as Meta Business Suite, Canva, CRM, and digital analytics platforms to manage campaigns, measure key indicators, and optimize the performance of digital channels.
In addition to my technical skills, I stand out for my communication, organization, project leadership, and customer orientation abilities, which allow me to coordinate actions between different areas and ensure effective execution of digital strategies.
  • Spanish

    Native or bilingual

  • English

    Fluent

Can work on-site
Valencia (up to 40km)

Experience

  • Restaurante El Rey de Istanbul
    Customer Service and Digital Marketing Specialist
    January 2022 - January 2026 (4 years)
    Valencia, Spain
    Management of in-person and digital customer service. Development of strategies for customer acquisition and loyalty. Social media management and digital positioning. Implementation of promotional campaigns to increase traffic and sales.
    Coordination of alliances with tourism, influencers, and gastronomic platforms. Analysis of digital metrics to optimize conversion.

    Achievements: Increased brand visibility and international audience acquisition. Support for commercial growth through digital strategies.
  • Inmobiliaria A&G
    Real Estate Sales Advisor
    January 2022 - January 2024 (2 years)
    Spain
    Customer service and advice in buying and selling processes. Lead generation. Sales follow-up and transaction closing. Management of publications and digital promotion of properties. Administrative support and document management.
  • PV Abogadas
    Administrative Assistant and Customer Service
    January 2024 - January 2026 (2 years)
    Spain
    Customer service and query management. Administrative support and file tracking. Coordination of customer communications. Support in acquisition through digital content.

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Education

  • Master's Degree
    Universidad del Valle
    Maestría
  • Postgraduate
    Universidad Autónoma de Occidente
    Posgrado

Skill set

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