Freelancer profile translated to English.
Back to original languageAbout Maite
I'm Mayte, a Virtual Assistant specialized in AI with over 20 years of experience managing people, processes, and complex situations.
I help freelancers and small businesses get better organized, save time, and leverage artificial intelligence without complications. I design processes that are actually used, automate tasks with Make and Zapier, configure personalized chatbots and GPTs, and manage the day-to-day so you can focus on what matters.
I combine advanced digital tools with a close and practical way of working — I truly listen, anticipate your needs, and explain everything without technical jargon. The result: solutions that fit your real business, not a manual.
If you're looking for someone trustworthy to bring order and help you grow without complicating your life, I'm here.
Spanish
Native or bilingual
Remote only
Primarily works remotely
Experience
- SCAS SLCustomer Service and Service ManagementSeptember 2020 - Today (5 years and 9 months)Valladolid, SpainOperational coordination and personalized attention in services aimed at people and families in vulnerable situations. Daily management of incidents, process organization, user follow-up, and team coordination to ensure quality service. Conducting intake visits, follow-ups, and complaint management to ensure service continuity and quality.
- GRUPO LINCESocial WorkerSeptember 2004 - August 2020 (15 years and 11 months)Valladolid, SpainCoordination with multidisciplinary teams, families, and external entities to ensure coherent and quality intervention.
- Mamis DigitalesVirtual AssistantEDUCATION AND E-LEARNINGMarch 2026 - May 2026 (2 months)Practical training in administrative organization, email and communication management, customer service, internal process design, and task automation with AI tools like Make, Zapier, and ChatGPT. Real-world application in projects with freelancers and small businesses.
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Education
- Virtual AssistantMamis Digitales2026Asistente Virtual
- AI ConsultantMamis Digitales2026Consultora de
Certifications
- AI ConsultantIQS Executive Education2026
- Virtual AssistantIQS Executive Education2026