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Karen CarvajalKC

Karen Carvajal

Social Worker | User Support

€100/day
Bogotá, CO
3-7 years
User Support
Document Management
Effective Communication
Problem Solving
Process Organization and Monitoring

Average response time: 1 hour

Freelancer profile translated to English.
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About Karen

Social Worker with over 5 years of experience in user support, team training, and process management in institutional and remote environments. Experience in guidance, case management, report writing, and activity coordination through digital tools and virtual collaborative work. Throughout my career, I have strengthened skills in effective communication, organization, problem-solving, and administrative support, with a focus on customer service, customer support, and virtual assistance. Motivated to provide human, organized, and service-oriented support in remote and collaborative environments.

  • Spanish

    Native or bilingual

Remote only
Primarily works remotely

Experience

  • Innova Tech IT S.A.S
    Trainer
    November 2024 - April 2026 (1 year and 5 months)
    Bogotá, Colombia
    Designed and implemented workshops and training processes for work teams focused on supporting children and adolescents. Coordinated training and accompaniment activities in a hybrid format, using digital tools and in-person sessions. Developed pedagogical materials and technical support to strengthen care and service processes. Monitored and provided feedback to interdisciplinary teams, identifying improvement opportunities. Strengthened skills in communication, organization, and process management in collaborative and virtual environments.
    User Support and Customer Support Team Training Effective Communication Process Management and Monitoring Problem Solving
  • I.Q. Outsourcing S.A.S.
    Technical Agent - Remote Social Support and Guidance
    July 2020 - November 2024 (4 years and 4 months)
    Bogotá, Colombia
    Provided guidance and follow-up to children, adolescents, and families on support pathways and access to services. Managed social cases and prepared technical reports, ensuring timely follow-up and document organization. Coordinated accompaniment and support processes through interdisciplinary work and virtual tools. Participated in group workshops and guidance sessions focused on life skills. Strengthened skills in user support, problem-solving, and remote work during the virtual modality of the pandemic.
    User Support and Guidance Case Management and Monitoring Effective Communication Problem Solving Document Management
  • Programa de las Naciones Unidas para el Desarrollo (PNUD)
    In-Person Social Work Volunteer
    January 2017 - May 2017 (4 months)
    Cumbitara, Colombia
    Supported training processes and community activities for vulnerable populations. Participated in social guidance, institutional coordination, and strengthening of community networks. Developed skills in communication, teamwork, and community support.
    Community Work Social Guidance Effective Communication Teamwork Institutional Coordination

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Education

  • Specialist in Family Law
    Universidad Nacional de Colombia
    Especialización
  • Social Work
    Fundación Universitaria Monserrate – Unimonserrate
    2019
    Trabajo Social

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