Harivola H.

• • Email and customer service management (email, chat, social media)

• • Order tracking and logistics coordination

• • Remote administrative management

• • Calendar organization and scheduling

• • Operational support for online stores

• • Content and professional document writing

• • Use of collaborative tools (Google Workspace, Trello)

• • Proficiency in Office Suite and ERP (Odoo)

From 2022 to 2025, I held the position of Decoration Department Manager at BUT Madagascar. There, I managed the organization of the department, stock monitoring, in-store customer relations, and team coordination. An experience that strengthened my sense of organization, my operational rigor, and my ability to manage multiple priorities simultaneously.

Skill development for teams. Sharing of achievements made during the week and month. Management of skills and analysis of each agent's performance. Management of daily workflows and processing. Communication of information shared by management and the client. Overall team management (administrative and professional).