Freelancer profile translated to English.
Back to original languageAbout Grâce
Sales Administration (ADV) and B2B Customer Service Specialist, I work with companies to secure and streamline the entire order cycle: order entry and follow-up, invoicing, credit note management, logistics coordination, dispute resolution, and customer support. Thanks to my experience acquired within international groups and SMEs, I am quickly operational and provide reliable support to sales teams while ensuring customer satisfaction.
English
Native or bilingual
Remote only
Primarily works remotely
Experience
- SAMSONITEADV ManagerRETAIL (SMALL BUSINESS)March 2022 - October 2025 (3 years and 7 months)Paris, France- Handle customer requests- Daily collaboration with KAMs and sales representatives- Management of product orders / price requests / stock information- Contact with their client portfolio (phone and emails)- Administrative follow-up and invoicing (credit notes / replacements / deliveries)- Master all the highlights of their activity and commercial operations- Manage requests for pickups, returns from commercial operations, marketing, and credit notes- Manage customer account creation- Analyze needs and propose a satisfactory solution in compliance with rules and procedures- Intervene in dispute resolution (delivery, invoicing…)
- PLANT SASLogistics and ADV ManagerSeptember 2021 - March 2022 (6 months)92150, Suresnes, France• - Ensure compliance with the goods reception, storage, and delivery chain• - Contact with carriers, scheduling of reception and delivery appointments• - Order entry• - Liaise with the various warehousing sites• - Monitor deliveries to customers• - Supervise product shipping and reception stages• - Interface between the various employees involved in the process• - Verify the availability of ordered products (DLUO, marking)• - Report sales forecasts in compliance with format variations
- Saint-Gobain (Nanterre 92000)ADV AssistantJune 2020 - August 2021 (1 year and 2 months)• - Management of orders, invoicing, quotes, credit notes, derogations• - Logistics and transport management• - Stock management (regional branches)• - Management of the interface with the customer regarding invoicing, customer reminders
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Education
- Bachelor's Degree in International BusinessEcole Supérieure de Commerce International (ESCI)2012Licence 3 (Option Commerce International)
- 1st year of DCG (Accounting and Management Diploma)Ecole Supérieure de Gestion ICS-BEGUE20091ère année de DCG (Diplôme de Comptabilité et Gestion)
Categories
- Other