About Franco Arturo
I turn Manual Operations into AI-Powered Systems that run without you.
What I Build
A process eating 3 hours/day of your team's time
• You're dealing with a process eating 3 hours/day of your team's time
• I turn that into an automation that finishes it in 3 minutes, error-free
Tools that don't talk to each other
• You're dealing with tools that don't talk to each other
• I turn that into connected workflows — no more copy-paste between platforms
Operations with no visibility
• You're dealing with operations with no visibility
• I turn that into structured dashboards auto-populated from your tools
Systems that need constant babysitting
• You're dealing with systems that need constant babysitting
• I turn that into autonomous pipelines that auto-monitor and self-heal
"We tried automation, it broke on edge cases"
• You're dealing with "We tried automation, it broke on edge cases"
• I turn that into State-machine architectures that survive the real world
Spanish
Native or bilingual
English
Native or bilingual
Can work on-site
Barcelona (up to 50km)
Experience
- NeuroelectricsCustomer Support ManagerApril 2025 - Today (1 year and 2 months)• Rebuilt and structured the Technical Support function.• Designed and implemented operational workflows, knowledge systems, documentation standards, and support processes for high-reliability medical technology environments• Created and structured a 70+ article internal and external knowledge base, including taxonomy and documentation architecture• Built AI-assisted automations using Make.com, webhooks, AI nodes, routing logic, and API integrations to reduce repetitive support workload• Integrated AI tools into daily support operations to improve efficiency, SLA performance, and team productivity• Owned the full operational evolution of the support area, including onboarding, process maturity, tooling, and continuous improvement initiative
- Balluff GmbH & Co. KGApplications SpecialistCIVIL ENGINEERINGNovember 2021 - December 2022 (1 year and 1 month)• Designed and specified automation solutions for key industrial clients• Delivered technical & commercial support• Trained engineers, sales teams, and customers• Served as PRL responsible
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