Carry out maintenance and repair to Caterpillar diesel engines and machineries.
I have covered different positions during my growing professional experience in GM Venezuela: standardization of production and assembly line (Manufacturing), Diagnostic Technician (Aftersales), Quality Auditor (Aftersales) and Product Engineering (Manufacturing Engineering).
Head of Technical Assistance Center (TAC)
Detailed description of the activities:
• Planning, coordinate and implementing actions in order to develop and improve the
effectiveness of the Technical and Warranty teams with focus on Customer satisfaction.
• Providing technical support on complex technical issues and product liability cases.
• Ensuring the achievement of the European quality / recall campaigns and retrofits targets.
• Coordination of forecast and market’s launch of special tools and workshop equipment.
Head of Service Department: Technical Support, Warranty and Aftersales Training, project manager of special after sales projects.
• Ensuring the achievement of the after sales quality and economic KPI targets.
• Close work with Customer care team, CRM team and attorney’s bureau in order to ensure the
correct resolution of Customer requests / cases.
• Oversaw and guide the day-to-day warranty team and operations, warranty audits and
execute strategies to achieve Warranty KPI targets.
• Ensure After sales training department delivers Best in Class technical and non-technical
training experience across the Italian Porsche Dealers network.
• Accurately identify NSC retailer technical and non-technical training needs, ensure the
development and delivery of necessary training.
• Ensure Technical Competence Center delivers effective and accurate technical support to the
service network. Continuous monitoring and improving of the service provided.
• Ensure all the Service staff of Porsche Italy is highly effective and perfectly coordinated
across all functions in order to deliver a Best in Class support to Dealer network.
• Implementation of the Porsche philosophy and its high-quality standards on service across the
Italian after sales dealer’s network including body shops, in order to provide outstanding
• Project Manager of various after sales projects like DMS integration, body shops certification
(technical and training), service quality processes, high voltage battery repair concept and emobility
(technical and training).
• Porsche Brand Ambassador.