Edgar Leonardo Gómez Guazzoni

automotive after sales consultant

Frankfurt am Main, Deutschland

  • 50.1106
  • 8.682
  • Indicative rate €800 / day
  • Experience 7+ years
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Find out what Edgar Leonardo is looking for

Work location
Can do a full mission at the client office
Mission location
Looks for missions in Frankfurt am Main and 100km around, Stuttgart and 100km around, München and 100km around, Berlin
Skills
Looks for missions in automotive, training, audit, coaching, project management
Project length
Looks for missions ≤ 1 week, ≤ 1 month, Between 1-3 months, Between 3-6 months, ≥ 6 months
Business sector
Looks for missions in the sector Automobile
Company size
Looks for companies of 1 person

Edgar Leonardo in a few words

GMZ Consulting offers a series of technical-managerial and operative solutions aimed to optimize the after-sales service processes at OEM and Retailer level.
Our main characteristics are flexibility, efficiency and focus on solutions.
​Our goal: to help you increase the profitability of your after sales department, improve customer’s loyalty, development of your employees professional skills and optimization of processes.

OUR SERVICES:
*TRAINING AND COACHING
We are specialists in service processes and operative management trainings for after sales service personnel.We take care of the management and rollout of your classroom trainings, distance learning and coaching on the job.
We combine practical experience and theoretical knowledge in order to guarantee an innovative and effective learning experience which helps people to exploit their potential to the fullest.
This training approach is the right method to increase the profits and profitability of your organization.

*SERVICE SOLUTIONS
**Audit and inspection visits:
Our strong technical base and deep knowledge of after sales service processes allows us to offer you a highly specialized service in the following areas:
- Pre-check and audit of workshop and body shop tools and equipment,
- Warranty audit and preventive check of warranty documentations and procedures
- Pre-check and audit of workshop and body shop corporative standards
- Analysis of repeated repairs "fix it right the first time"

**Remote and on-site operational and management support
Service departments are often characterized by unexpected workload increase that may last several days or weeks.
Our solution: a wide offer of hourly or daily operational management packages to be used according to your needs.

**Project Management
​We take care of your projects in all their phases: from the conception of the first ideas and planning, to the correct implementation of the projects.

Experience

September 1999 - July 2000 | Valencia, Venezuela

Automobile

TR Diesel Inyección

Caterpillar diesel technician

Carry out maintenance and repair to Caterpillar diesel engines and machineries.
June 2001 - November 2007 | Valencia, Venezuela

Automobile

General Motors Venezuela

Quality Auditor

I have covered different positions during my growing professional experience in GM Venezuela: standardization of production and assembly line (Manufacturing), Diagnostic Technician (Aftersales), Quality Auditor (Aftersales) and Product Engineering (Manufacturing Engineering).
November 2007 - November 2011 | Rom, Italien

Automobile

Chevrolet Italia S.p.A.

Technical Support and Quality supervisor

Head of Technical Assistance Center (TAC)

Detailed description of the activities:
• Planning, coordinate and implementing actions in order to develop and improve the
effectiveness of the Technical and Warranty teams with focus on Customer satisfaction.
• Providing technical support on complex technical issues and product liability cases.
• Ensuring the achievement of the European quality / recall campaigns and retrofits targets.
• Coordination of forecast and market’s launch of special tools and workshop equipment.
November 2011 - October 2018 | Padua, Italien

Automobile

Porsche Italia S.p.A

Service Manager

Head of Service Department: Technical Support, Warranty and Aftersales Training, project manager of special after sales projects.

Detailed information:
• Ensuring the achievement of the after sales quality and economic KPI targets.
• Close work with Customer care team, CRM team and attorney’s bureau in order to ensure the
correct resolution of Customer requests / cases.
• Oversaw and guide the day-to-day warranty team and operations, warranty audits and
execute strategies to achieve Warranty KPI targets.
• Ensure After sales training department delivers Best in Class technical and non-technical
training experience across the Italian Porsche Dealers network.
• Accurately identify NSC retailer technical and non-technical training needs, ensure the
development and delivery of necessary training.
• Ensure Technical Competence Center delivers effective and accurate technical support to the
service network. Continuous monitoring and improving of the service provided.
• Ensure all the Service staff of Porsche Italy is highly effective and perfectly coordinated
across all functions in order to deliver a Best in Class support to Dealer network.
• Implementation of the Porsche philosophy and its high-quality standards on service across the
Italian after sales dealer’s network including body shops, in order to provide outstanding
Customer service.
• Project Manager of various after sales projects like DMS integration, body shops certification
(technical and training), service quality processes, high voltage battery repair concept and emobility
(technical and training).
• Porsche Brand Ambassador.

Education

  • Bachelor's degree

    Automotive technical engineering

    2001

Languages

  • Englisch

    Full professional proficiency

  • Spanisch

    Native or bilingual

  • Italienisch

    Native or bilingual

  • Deutsch

    Basic

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