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Damian Schurman

Agile Project Manager

Berlin, Germany

  • 52.517
  • 13.3888
  • Indicative rate €300 / day
  • Experience 7+ years
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Find out what Damian is looking for

Work location
Can do a full mission at the client office
Mission location
Looks for missions in Berlin and 100km around

Damian in a few words

Software Project Manager and Agile Coach with a passion for solving problems and achieving great results.
Proven interpersonal skills, which allow great work relationship. Customer-focused, always looking for Client satisfaction.
Excellent oral and written communications skills, experience interacting with both business and IT individuals.
Vast experience working with cross-functional teams, performing well in high-pressure and fast-paced environments.

Portfolio

Experience

October 2014 - April 2018 | Buenos Aires, Argentina

Consulting & Auditing

Accenture

Project Control Services Team Leader

Customer faced Team Leader, supporting the business in their IT Operations. Lead the Development and Delivery of Software solutions, using a mix of Agile Methodologies. Managed quality programs to reduce non-compliance. Acquired Agile Coach and Mentoring Skills, as part of my role inside the company.
Projects:
YPF - (Oil & Gas): E2E Software solution developed and delivered to manage the entire (1500) Gas Station network. Cloud platform.
• Customer Waiting Times reduced by 16%.
• Customer Satisfaction increased by 21%.
Developed IT Strategy to introduce a new Fidelity Software Program. The Project consisted of deploying a new Software Platform and Mobile Application.
• New features and app lead to an increase of 2.7 new million users.
Ab-InBev (Beverages): Business Process Outsourcing migration moved Administrative operations to India and logistics & call centre to Mexico.
• Processes Automation and Centralized operations lead to a Cost Resources reduction of 16%
Deployed Global Cybersecurity Program to adapt Latam operations to USA Standards.
• Achieved SOC Compliance in South American Operations
Banco Galicia (Banking) – Project: Introduced RPA tools to automate processes, not run by the corporate Systems (SAP).
• 90 processes automated, reduced resources costs 15%
April 2018 - June 2019 | Buenos Aires, Argentina

Digital Agency and IT company

Nokia Technologies

Customer Project Manager

In charge of leading the Development and Delivery of E2E Software Solutions. Represented Nokia in Client negotiations and scope definition. Maintained tactical control over project budgets, timelines and teams. Conducted regular on-site Workshops.
Agile Coaching and mentoring to generate a cohesive approach and continuous feedback.
Project: Call Center Automation serving 22 million clients. Developed, Customized and Delivered the solution using Cross-Functional Agile Teams. Resources co-located in Spain, India, Argentina, the USA, and Mexico.
Solution: SaaS Omnichannel Focused Platform aim to cover all Customer Care Attention.
Client: Movistar (Telefónica).
• Reduced customer waiting time by 27%
• Reduced labour cost by 10% by process automation.
• Delivered better service increasing a 17%, customer satisfaction.

Victor Arce - Pricer

10/22/2019

It is my pleasure to recommend Damian Shurman as project manager over the integration of the omnichannel Solution created by Nokia, for Telefonica Argentina, and he brought that project in on time, slightly under budget and with no major obstacles. Damian is highly respected by his colleagues and subordinates and skillfully managed the plethora of personalities involved with his last project. His enthusiastic, optimistic attitude is contagious and serves to motivate and energize his project staff. He is a natural leader who has the gift of identifying each staff member’s primary talents and bringing out the best in each one throughout the entire project. Damian is very calm and collected under pressure. He has superb problem-solving skills as well as exceptional team-building skills. In the course of managing his last project, Damian demonstrated an ability to quickly sift through mountains of data and determine which was relevant to the project and should be used and which was irrelevant and could be discarded. He was able to focus on the stated objectives of the project and prioritize every task necessary to accomplish the desired result. He was key in implementing an agile delivery of the project, with partial delivery to the client and adapting to meet client expectations following agile methodologies. From there his assigned the right individuals for each small task and provided detailed instructions, encouragement and advice and so that each project staff member had a clear direction and took part in the overall success of the project. Damian showed an uncanny ability to foresee a potential problem and essentially nip it in the bud saving the company money and preventing unexpected hurdles from delaying the project’s ultimate implementation. An effective delegator, Damian trusts the team he assembles and they have tremendous faith in his as a fair and effective leader. I am happy to recommend Damian Schurman to manage any important project.

Education

  • M.B.A

    Universidad Torcuato di Tella

    2011

    Máster in Business administration

  • Licenciate

    Universidad de Buenos Aires

    2008

    Máster un Media Studies and Advertising

Certifications

  • Project manager Certified

    PMI

    2014
    • Microsoft Project

Languages

  • Spanish

    Native or bilingual

  • English

    Native or bilingual

  • German

    Limited working proficiency

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