Freelancer profile translated to English.
Back to original languageAbout Claudia
I am an experienced commercial employee and practice manager with many years of professional experience in customer service, appointment management, patient care, and administrative tasks.
During my time as a practice manager in a dental practice, I was responsible for telephone patient support, appointment scheduling, surgery coordination, and the organization of administrative processes. In addition, I have extensive experience in customer service and commercial administration.
My services include:
• Telephone customer and patient support
• Appointment scheduling and management
• Email processing and correspondence
• Back office and administrative support
• Office and practice organization
• Data maintenance and documentation
• Customer service and support
I work reliably, in a structured manner, and with a focus on service in my home office, and I flexibly support companies, self-employed individuals, and medical and dental practices on a freelance basis.
I look forward to new projects and a long-term collaboration.
German
Native or bilingual
Remote only
Primarily works remotely
Experience
- ZahnarztpraxisPractice ManagerHEALTH AND WELLNESSAugust 2020 - June 2026 (5 years and 10 months)Münster, GermanyAs a practice manager in a dental practice, I was responsible for patient care, appointment scheduling, surgery coordination, telephone consultations, and the organization and administration of practice processes. My duties also included appointment management, communication with patients, and support with administrative tasks.
- Stadtwerke MünsterCustomer Service RepresentativeENERGY AND UTILITIESJanuary 2004 - April 2014 (10 years and 3 months)Münster, GermanyAs a customer service representative at Stadtwerke Münster, I was responsible for telephone and written customer support. My duties included handling customer inquiries, providing advice on products and services, data maintenance, and general commercial tasks. Service-oriented communication, reliability, and the quick resolution of customer concerns were always the focus.
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Education
- Intermediate school-leaving certificateAWG WarendorfMittlere Reife
- Training as a commercial employeeStadtwerke MünsterAusbildung zur kaufmännischen Angestellten