Freelancer profile translated to English.

Description

📌 Bilingual French-English professional (C1) specialized in customer service, e-commerce support, translation, audio transcription, and web writing.

Experience with international projects such as Polène (luxury leather goods), Wandercraft (medical technology), and Viagogo (online ticketing).

Services offered:

- Customer service via email, chat, and phone

- Complaint management and problem resolution

- E-commerce support and order tracking

- Community Management and moderation

- French ↔ English translation

- Audio transcription

- Web writing and content creation

- Virtual assistance and administrative tasks

Skills:

- Professional communication

- Customer relationship management

- Organization and rigor

- Problem solving

- Independent work

- Deadline adherence

Proficient Tools:

- Zendesk

- Salesforce

- Shopify

- Monday.com

- Notion

- Twilio

- CSTools

- Bridge

- Mayday

- Microsoft Word

- Microsoft Excel

Work Environment:

- Quiet and dedicated workspace

- Professional headset

- Dual monitor

- Stable internet connection

- Backup solution

Available for one-time or long-term assignments. 📌

Industry field of expertise

Languages

Workplace preferences

Remote only

Primarily works remotely

World cola Madagascar
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Creation of engaging, visible content and interaction with the community.
Management of messaging on Facebook, email, and WhatsApp.